Frequently Asked Questions

Everything you need to know about shopping with Lama Retail.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.

Are your materials sustainably sourced?

At Lama Retail, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental impact.